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As a Senior Instructional Designer for Amazon, Ana Grade finds that interactive video “drives the engagement of the learner…instead of just going through a series of PowerPoints with a lot of content in it, we were able to tell a story and make the learner participate in that story.” This has proven especially powerful in customer service. “We need them to relate to the customer and empathize. Video is a great tool to show that and tell the story from the customer’s perspective.’ Ana loves to in