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How to Calculate Your Customer Retention Rate
3:17
YouTubeShep Hyken: Customer Service & CX Expert
How to Calculate Your Customer Retention Rate
Do you know the formula for customer retention? Watch more customer service tips on ShepTV! (http://www.ShepTV.com) Get ready to do a little math. While not my typical lesson, this is very important. After all, customer retention can lead to customer loyalty. Loyal customers are important to all businesses regardless of industry or size—large ...
11K viewsAug 6, 2020
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