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Last thing you do with your IVR? Set and forget. Your IVR should be continuously reviewed and updated. For instance, say you’re a bank and are experiencing an issue with your billing system. This would be a great time to adjust for option 1 on the IVR to route to the billing department. Newest Always On CX:EX episode just launched. Watch the full episode on YouTube: https://hubs.ly/Q02cz_cD0 #CCaaS #CustomerExperience #MicrosoftTeams | AudioCodes
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