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Customer Service (CS) is essentially a part of Customer Experience (CX) and not a different entity. The entire organization contributes to CX. In an interview with Dan
Zoho. . Customer Service (CS) is essentially a part of Customer Experience (CX) and not a different entity. The entire organization contributes to CX. In an interview with Dan Gingiss, a CX keynote speaker and coach, Prashanth VK talks about how technology can impact CS. Check it out 👉 zurl.co/oXSy
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