“Before Protocol 41, our dispatchers were wanting more.” Meghan Monaco, Quality Assurance Manager at Hendricks County Communications Center, remembers what it was like before her team had Protocol 41: Caller in Crisis (1st Party Only). When a person in crisis called in, Emergency Dispatchers often felt like they didn’t have enough tools to truly help. They wanted to do more — to say the right things, to guide the caller safely through the moment — but didn’t know how. Since implementing Protocol
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