New Genesys Cloud Agentic Virtual Agent responsibly advances AI from conversation to autonomous action, enabling outcome-driven operations and elevating customer experiences at scale SAN FRANCISCO, ...

Henry Ford Genesys Hospital and Teamsters Local 332 said the end of their 154-day strike might be near. Both sides report reaching important steps in ongoing negotiations. More than 700 nurses walked ...

The four-month strike by 700 nurses and case workers at Henry Ford Health’s Genesys Hospital in Grand Blanc, Michigan has entered a new and dangerous stage. Hospital management has sent a threatening ...

Extends Genesys Cloud footprint with full-service cloud regions in Singapore and Mexico, with plans for the EU Sovereign Cloud and Saudi Arabia to expand secure, compliant access worldwide Achieves ...

Recent customer examples include Rochester Regional Health, which implemented Genesys Cloud Agent Copilot and realized a 20-second reduction in average handle time, and multinational digital financial ...

Genesys Recognized as a Leader in the IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use Cases 2025-2026 Vendor Assessment Genesys, a global cloud leader in AI-Powered ...

GRAND BLANC TWP, MI - The strike at Henry Ford Genesys Hospital has entered its third month, with Teamsters Local 332 accusing the hospital of unlawful bargaining practices and Henry Ford arguing the ...

Paula Wethington is a digital producer at CBS Detroit. She previously held digital content roles at NEWSnet, Gannett/USA Today network and The Monroe News in Michigan. She is a graduate of the ...

After declaring an impasse in negotiations with the striking Teamsters union, Henry Ford Health said it will implement wage increases of up to 8.6% and establish a shared governance model for nurses ...

Grand Blanc, Mich (WNEM) – Henry Ford Genesys is reporting that it has reached an impasse with Teamsters Local 332 and will begin unilateral implementation of many proposals offered during ...

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As the determined strike by 700 nurses and case workers at Henry Ford Genesys Hospital in Grand Blanc, Michigan, enters its fifth week, the healthcare corporation has escalated its strikebreaking ...