OpenAI-powered assistant will help to ‘understand overall service patterns’, company says, as move sparks backlash From hospitality workers to retail employees, the exaggerated “customer service voice ...

A new study from the Pew Research Center finds teenagers think chatbot-assisted cheating has become “a regular feature of student life.” A new study from the Pew Research Center finds teenagers think ...

This study is Pew Research Center’s latest effort to explore the landscape of teens and technology today. It focuses on artificial intelligence – from how teens use chatbots to how they think about AI ...

Amanda Smith is a freelance journalist and writer. She reports on culture, society, human interest and technology. Her stories hold a mirror to society, reflecting both its malaise and its beauty.

Companies are using A.I. as a reason for layoffs, but the truth may be more complex. By Kevin RooseCasey NewtonRachel CohnWhitney JonesVjeran PavicKatie McMurranDan PowellRowan Niemisto and Diane Wong ...

The popular chatbot has become a symbol of the promises, perils, and potential profits of artificial intelligence Nathan Reiff has been writing expert articles and news about financial topics such as ...