Last month, several Dell users reported that Dell SupportAssist, the company’s device recovery software, was instead causing system crashes, leading to blue screens and reboot loops on Windows 11.

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It has been one of the most exciting stretches for Windows in years. After a genuinely dismal 2025, where Microsoft shipped broken update after broken update, we counted more than twenty major issues.

Dell has confirmed that a recent wave of blue screen crashes affecting some of its PCs is not caused by Windows itself, but by a faulty version of the company’s own SupportAssist Remediation software.

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