Recently I received a handwritten Thank You note. It was odd because it was thanking me for a handwritten Thank You note I had sent a few weeks ago. Of course, I did what anyone in this situation ...

In a world filled with emails, instant messages, and digital reminders, the simple act of handwriting is quietly making its way back into people’s routines. Many are rediscovering the warmth and ...

It’s hard to imagine there’s anyone who still finds an emailed thank-you note from a company endearing. How about a handwritten card from the CEO? That’s surely more likely to elicit a warm response, ...

The envelope the hotel slid under the door had my name on it, but when I opened it, I found a nice note written to Cedric. Here’s the thing: I’m not Cedric. Cedric wasn’t staying with me, and I don’t ...

Opinions expressed by Entrepreneur contributors are their own. If there is one perennially-true statement about the business world, it’s this: Successful companies are built on solid relationships, ...

At Schomp Automotive Group's three luxury-brand dealerships in Utah and Colorado, a handwritten letter isn't a relic of a bygone era. Customers get personalized notes — complete with a general manager ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. May 11, 2014, 01:00am EDT Dec 11, 2014, 05:00pm EST This ...

Believe it or not, in this 21st-century world we live in, there is still an appreciation for the handwritten thank-you note. When I present this idea in my trainings, I am often challenged with: But ...

Why is it that we still get a tiny thrill from checking the mailbox each day? Rationally, we know what’s in there: bills we don’t want, catalogs we never ordered, and that bulky Valpak stuffed with ...