Staff churn is an ongoing challenge across the business process outsourcing (BPO) industry, especially in call centres where long shifts and constant performance pressure are part of daily operations.

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GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...

You can record a phone call on your iPhone for future reference using a built-in tool. This feature is a great way to refer back to a previous conversation. Who said what? What date did they say? What ...

Adopted at the 2024 Summit of the Future, the Pact for the Future and its annexes – the Global Digital Compact and Declaration on Future Generations – is the most wide-ranging international agreement ...

Forbes contributors publish independent expert analyses and insights. Janhoi McGregor (jan-eye) is a reporter who covers technology news. Do not throw away your old Galaxy phone or sell it on the ...