Robots have left the pilot corner. They now haul totes, lift pallets, and pace beside pickers across full distribution centers. Software—not hardware—decides whether that investment pays off.

Leeron is a New York-based writer who specializes in covering technology for small and mid-sized businesses. Her work has been featured in publications including Bankrate, Quartz, the Village Voice, ...

Start by thinking about the dilemmas your people will face. by Erin Meyer At the beginning of my career, I worked for the health-care-software specialist HBOC. One day, a woman from human resources ...