For the things that can’t be safely self-served, don’t default to custom builds. Create simple, reusable tools that non-IT teams can use to fulfill their needs without opening a ticket. Self-service ...

At the start of the global COVID-19 pandemic in 2020, Microsoft officials were proactive in explaining how the company was trying to head off cloud-computing capacity issues in spite of increased ...

In recent years, many in the philanthropic field have realized that even concrete, system-level outcomes are insufficient to produce systems change. True systems change requires solutions to be ...