Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. I think I've found customer relationship management software that ...

Business users get customisation help in the next version of the open source firm's customer relationship management software The next version of SugarCRM's open source CRM application, due for ...

The single biggest challenge with any customer relationship management (CRM) application is getting salespeople to use it. Most CRM applications are selected by sales and finance managers in ...

In most organizations, associating the CRM application with the business intelligence (BI) system can provide all the magical spells required to enchant customers and ensure their continued loyalty.

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. My company sells five CRM applications and we use one of them ...

Just a few short years ago, the effectiveness of pushing back-end business applications onto small mobile devices was mediocre, at best. The devices weren’t that powerful. Mobile networks were orders ...

Gartner recently predicted that 50 percent of all new mission-critical applications and technology initiatives will be based on services-oriented architecture (SOA). That said, all of the leading ...

Two competing misconceptions are commonly voiced by Gartner clients: 1) Siebel Systems owns, or will own, more than half of the customer relationship management (CRM) application space, and 2) CRM ...

The company initially focused on providing insight into personal interactions "directly with customers through Web sites. Now we're taking that same back-end engine and enabling those same ...

Industrial sales software provider Selltis announced this week the general availability of its sales force automation (SFA) tool tailored for sales teams at industrial suppliers. The application, now ...