IBM and Oracle both forecast that by 2020, 80% of interaction between businesses and users will be automated. Although that prediction may be a bit too optimistic, Robotic Process Automation (RPA) is ...
Bridget Carey is an award-winning reporter who helps you level-up your life -- while having a good time geeking out. Her exclusive CNET videos get you behind the scenes as she covers new trends, ...
SoftBank-backed ecommerce platform Meesho has introduced a generative artificial intelligence (GenAI)-powered voice bot to streamline post-sales customer support and automate query resolution. The ...
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