Business Wire

Salesforce’s New Sales GPT and Service GPT Drive Productivity and Personalize Customer Interactions with Generative AI

SAN FRANCISCO & LONDON--(BUSINESS WIRE)--Today at World Tour London: AI Day, Salesforce (NYSE: CRM), the global leader in CRM, introduced generative AI capabilities for Sales Cloud and Service Cloud ...
VentureBeat

Salesforce launches Sales GPT, Service GPT to ease customer interactions through generative AI

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Salesforce today introduced new generative AI workflow tools for Sales ...
Business Insider

Salesforce and ServiceNow are increasingly encroaching on each other's businesses as the customer-service-software sector heats up — and it's making the competitive landscape ...

Salesforce is facing increased competition from ServiceNow, particularly in customer-service tools. Salesforce is bigger and more established, but analysts and partners say ServiceNow is growing fast.
VentureBeat

Salesforce details new AI-powered products for field service workers

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Salesforce today detailed the next generation of Salesforce Field Service ...
TMCnet

U.S. Army Awards Salesforce $5.6B Contract to Accelerate Military Modernization and Department of War Readiness

**The Army IDIQ was awarded to Computable Insights LLC., (referred to as Salesforce National Security), Salesforce's wholly owned subsidiary for the U.S. Intelligence Community and National Security ...
KTVU

Salesforce to buy work chat service Slack for $27.7 billion

SAN FRANCISCO - Two San Francisco tech giants headquartered about a block away from each other are joining forces. Cloud software pioneer Salesforce.com is buying work-chatting service Slack for $27.7 ...