Building customer loyalty requires going beyond satisfaction with “wow” moments and anticipatory service. A perfect product, caring service, timeliness and service recovery are keys to satisfied ...

AI-enabled warfare has reached its “Oppenheimer moment.” From the backroom to the battlefield, AI is now being integrated into the full spectrum of military operations, including in logistics, ...

Computer scientist and meteorologist Amy McGovern has studied the technology for two decades, and she weighs in with some answers Joe Spring - Former Associate Editor, Science Some artificial ...