In the digital era, customer interactions with brands span across various touchpoints: Websites, social media, email, in-store visits and mobile apps. As the leader of a digital marketing company, ...

As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges. Many entrepreneurs, especially in fast-moving and innovative industries, will ...

The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

Listening to a good interview on a podcast makes conversation feel deceptively simple. People just talk, after all, right? Three years of listening taught me otherwise. I recently wrote a book, ...

Have you ever wished robots could do more than just follow instructions? Well, that’s where Mirokaï steps in. Born from the creative minds at Paris-based startup Enchanted Tools, Mirokaï isn’t just ...

From election cycles to workplace committees to family dinners at home, conversations can be tense. While many people are getting into heated debates, others are self-censoring online and offline as a ...

As humans, we’re talking to each other constantly. With all that practice, we must be pretty good at it—right? Not exactly. As a professor at Harvard Business School and author of Talk: The Science of ...

We’ve all been in meetings when it’s hard to find a pause in the conversation so you can be heard. We’ve also all been in meetings when everything stops. The blah blah blah, yadda yadda yadda, room- ...

Chris Duffy isn't going to sugarcoat it: Making friends as an adult is hard. If you’ve ever tried to figure out exactly how to ask a potential platonic connection for their number—or word that first ...

Abigail Parrish does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond ...