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Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

Earth, it’s said, is home to more than 10,000 AI startups. They’re more abundant than cheetahs. They outnumber dawn redwoods. The figure is a guess, of course—startups come, startups go. But last year ...