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Contact center agents also can proactively suggest content for the eGain Knowledge Hub. They are on the front lines of delivering customer service and have useful knowledge and suggestions for ...

Up to 42% of the knowledge that professionals need to do their jobs comes from other people's brains—in the form of advice, opinions, judgment or answers. (Source: Delphi Group). So, it is somewhat ...

People often define tacit knowledge as knowledge that you can’t put into words, but this negative definition doesn’t say what tacit knowledge is—just what it isn’t. Tacit knowledge is typically not ...

This article was co-written with Leila Dige. As the amount of knowledge generated within organizations continues to rise, firms must implement systems that make it easy for employees to find the ...

Knowledge management has been a hot topic for some time now. However, many firms have placed this initiative on the back burner due to the financial costs or the time commitment required for the major ...

There is a subtlety to soft resources that can make them hard to perceive by even the most skilled professionals. It is especially true when discussing knowledge, a softer resource than perhaps any ...

What’S The Difference Between Business Intelligence And Analytics? Businesses use both business intelligence and analytics. The main difference is their answers to questions. Descriptive analytics is ...