The voice of the customer (VoC) has long been a crucial determinant of business success. As companies focus more on customer experience, understanding the customer's voice becomes paramount. This is ...

Chad M. Topaz and Tyrone Bass suggest five steps researchers can take to make more inclusive choices when collecting and analyzing data. Colleges and universities are investing heavily in data science ...

Utilities that provide natural gas to customers are investing in smart technologies to modernize their infrastructure. These ...

Innovative technologies of the Fourth Industrial Revolution (4IR) are transforming and modernizing the way data is generated, collected, and analyzed across different industries and fields of study. 1 ...

Using your data to uncover information makes leaders more insightful about areas of the business you cannot always see. Understanding new customer expectations and collecting robust data to manage the ...

As statistics continues to play an ever more important role in society, equal access to data resources in developing countries is becoming more essential. Yet the ability to collect good data, the ...

In today’s chaotic world, professional intelligence analysts must contend with nearly endless data streams, which risk overwhelming them while also exacerbating the impact of cognitive biases. Is AI ...

Data is a company’s most powerful asset. Yet, many businesses cannibalize this valuable asset by selling it to third parties when they should be using it to make their businesses stronger and more ...

A new DNA-collection approach allows scientists to capture genetic information from wildlife without disturbing the animals or putting their own safety in jeopardy. The protocol, tested on elephant ...

States and localities continue to advance pay equity legislation while federal action stalls.