The company’s new time-clock system goes live, and this IT pilot fish has finally figured out exactly how it works — and is not happy. “We were originally told the managers would adjust our clock ...

Seyfarth Synopsis: A federal district court held that “boot-up” and “shut-down” time in a call-center environment is de minimis and therefore not compensable. It has been hornbook law since the early ...

A computer-implemented method executed by a network edge device of a call center network, the method comprising: sending, by the network edge device, a forked media stream of an electronic ...

Which time clock for the office is best? If you have a small business with employees, a time clock helps you keep track of their hours, making your life a lot easier. They log start times, finish ...

11 New Call Center Statistics, Including Turnover Rates of 30-45% Your email has been sent Do you know the most important metrics to measure in a call center? Uncover essential call center statistics ...

A few months ago, an engineer in a data center in Norway encountered some perplexing errors that caused a Windows server to suddenly reset its system clock to 55 days in the future. The engineer ...