Business Wire

Verint and Zoom Expand Partnership to Elevate Customer Experience Across the Enterprise with Zoom Contact Center

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (Nasdaq: VRNT), The Customer Engagement Company ™, and Zoom Video Communications, Inc. today announced an expanded partnership to help organizations deliver ...
Commercial Integrator

Zoom To Acquire Solvvy To Better Support Contact Center

Videoconferencing giant Zoom announced it is acquiring Solvvy, the Burlingame, Calif.-based platform provider of conversational AI and customer support to expand its contact center offerings and offer ...
SiliconANGLE

Observe.AI to infuse conversational intelligence into Zoom’s Contact Center platform

Intelligent contact center software firm Z21 Labs Inc., better known as Observe.AI, said today it’s integrating its conversation intelligence capabilities with Zoom Video Communications Inc.’s new ...
Seeking Alpha

Zoom Drives Contact Center Expansion with Acquisition of Solvvy

SAN JOSE, Calif. and BURLINGAME, Calif., May 12, 2022 (GLOBE NEWSWIRE) -- Zoom Video Communications, Inc. (ZM) today announced it has entered into a definitive agreement to acquire Solvvy, a leading ...
TechRadar

Zoom wants to make sure your contact center experience is as painless as possible

Zoom has rolled out a nifty feature update for call center customers in an effort to boost engagement and customer satisfaction, and surprise surprise, AI makes an appearance. With the launch of its ...
ZDNet

Why Zoom bought Five9 for $14.7 billion: Enterprise wallet share and a big customer engagement play

Which video conferencing platform is right for your business? We've gathered details about 10 leading services. Read now With the purchase of Five9 for $14.7 billion, Zoom Video Communications is ...
Miami University

Zoom Accessibility

Turning off HD Video will improve the user experience for everyone attending, especially if they have bandwidth limitations, restricted data usage on mobile, or unreliable internet access. Some ...