LONDON & SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc., today announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to help businesses deliver personalized ...

Zendesk today announced it has acquired Cleverly.ai, a Lisbon, Portugal-based platform that finds answers to customer’s questions by creating a knowledge layer on top of apps. Zendesk says it will ...

For more than nine years, the “laughing monk” has been a symbol of all that Zendesk represents, peacefully resolving problems to create happy customers. But the image emphasized a reactive nature, ...

Zuper, a leading solutions provider to scale and modernize fast-growing field service organizations, today announced a new strategic investment from Zendesk, a global leader in customer service. This ...

Annual flagship report validates that the ease and excellence of customer experience has a direct impact on customer loyalty Customer expectations are at an all-time high, and loyalty is fleeting.

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Zendesk Inc. today debuted new generative artificial intelligence features that aim to make help desk teams more productive. The features are rolling out for the company’s flagship customer service ...

Customer service and sales software provider Zendesk Inc. today announced that it has acquired artificial intelligence-powered workforce management solution Tymeshift Inc. for an undisclosed price.

Zendesk, the San Francisco-based customer support software company with Danish roots, has grown from offering a simple helpdesk tool to becoming a major force in the world of customer support software ...

SAN FRANCISCO--(BUSINESS WIRE)--According to Zendesk’s CX Accelerator report (NYSE: ZEN), 'exceptional' is what businesses must strive for when it comes to meeting customer expectations. Yet ...

Zendesk, the cloud-based customer service platform startup, has raised $60 million in new financing led by Redpoint Ventures with participation from Index Ventures, GGV Capital, Goldman Sachs, Silicon ...

Zendesk has been offering customers the ability to track customer service statistics for some time, but it has always been a look back. Today, the company announced a new product called Explore ...