We've all done it, right? You tell a friend, your child, your partner you'll do something for them, but then you don't actually do it. As a society, we put our faith in promises to help us negotiate ...

We care and talk about what we are most passionate about in life. Some people are passionate about their careers. Some people are passionate about sports. Some people are passionate about money. Some ...

Before you tie the knot, you take time to write your vows. You write down everything you want to promise your significant other — that you'll be there through thick and thin, and continuously strive ...

If you are sending Mother's Day flowers to your mom this weekend, chances are you opted for guaranteed delivery: the promise that they will arrive by a certain time. Should the flowers not arrive in ...

Good friends aren't easy to come by, and that's why when you've locked in a BFF, you are holding onto it until the end of time. Your best friend is your lifeline, and even when the world seems so ugly ...

Your word is the cornerstone to building a successful enterprise. Here are four tips effective leaders can harness to build relationships and empower their businesses. There's immeasurable value in ...

Forbes contributors publish independent expert analyses and insights. I'm passionate about communications, especially public speaking. You have considerable scope to play with the first set of ...

Great businesses are built on teams that take full ownership of individual responsibilities. Too many businesses let people slide by partially doing things, and accepting excuses for delays and ...

Some people mean well at the time they promise to do something. Then, circumstances change, and they feel forced to retract or rescind. When a boss does this to a subordinate, it can feel quite ...

"We're job one!" "The customer is our business!" "The customer comes first!" These are all well-known branding statements built around the belief that differentiated customer service drives profits.

Let’s use a particularly bad experience from my recent past as a means of illustrating the point. To set the stage, I had been a long-time customer of a publicly traded propane delivery business ...