Alan is a technology author based in Nova Scotia, Canada. A computer enthusiast since his youth, Alan stays current on what is new and what is next. With over 30 years of experience in computer, video ...

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

In this digital age, companies – and the customers they serve – are increasingly relying on digital tools to communicate and interact. While customers still want the option to have that conversation ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--Amid a year of major developments in the wireless telephone service industry, overall customer satisfaction slides 1.3% to a score of 74 (on a scale of 0 to 100), ...

Comcast on Thursday took the wraps off of its new mobile phone service, Xfinity Mobile. The company first confirmed it would launch a wireless phone service to compete against the likes of Verizon and ...