ChatGPT and Claude are two of the biggest AI chatbots around. But which is best when it comes to handling emails?

Did you know that thank-you notes are so important that they have their own “National Day” on Dec. 26? This sleeper of a December holiday may not be well known, but the significance of expressing ...

Google is expanding its Artificial Intelligence in all of its product’s - be it the Gemini AI Studio, that was behind the ...

Overview: Gmail AI tools like Help Me Write and Smart Search streamline email writing, helping users respond faster with ...

Some insightful person—I wish I knew who—once said that an email inbox is a to-do list anyone can add to without your permission. It’s so true: Every incoming message, be it expected or unsolicited, ...

Even if I'm writing a simple "no thanks" email, if I'm communicating with another human being, I'm of the opinion that they deserve a response that has come straight from me. This is more of a ...

Google is souping up Gmail with features from its Gemini 3 AI app. Here's what to know — including how to opt out.

Take a look at these email responses from two different agents, applicants for a position in your customer contact center. Would you give them passing grades? Would you hire them to write email to ...

Your palms are finally dry, you've loosened your (real or metaphorical) tie, and you've just wrapped up what felt like a solid job interview. Now what? While most candidates are busy refreshing their ...

Whether you felt you aced the interview or bombed it, a thank-you note is critical to remain a candidate in competition for a job. I've listened to numerous executives in interview debrief meetings, ...