New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...

Database software giant Oracle Corp. said today it’s pushing even further into the healthcare industry, adding new workforce management capabilities to its Oracle Fusion Cloud Human Capital Management ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

Facing margin pressures, increased industry regulations and the need to enhance guest satisfaction to drive traffic, restaurant operators and executives from Pizza Hut, HMSHost and Stacked Restaurants ...

Six years ago, the Children's Nebraska health system had no single source of truth when it came to scheduling. Children's Nebraska was growing by 10% per year from a provider standpoint, and at that ...

Inefficient tools, unhappy staff members, a shortage of workers, compliance concerns and soaring costs. Those workforce and operational challenges are a recipe for operational disarray for the ...

Gigwalk, a mobile work marketplace that pairs businesses with workforces, announced a new suite of mobile work tools designed to help companies manage and scale local workforces, create mobile work ...

A conversation with Babson professor Tom Davenport on the democratization of digital transformation. New AI technology enables anyone to become a programmer — opening doors to faster analytics and ...

In the fast-paced world of financial technology, staying ahead means more than just offering innovative products and services. It requires building agile, skilled teams capable of navigating complex ...

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LAS VEGAS — When the University of Illinois Hospital and Health Sciences System was testing an artificial intelligence-backed tool that drafts responses to messages, a patient misspelled the name of a ...

When considering the general workforce, many don’t think of it as being made up of two distinct groups: salaried employees and hourly employees. Oftentimes this “single workforce” mentality leads to ...