Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

Intuit introduced QuickBooks Workforce, a new AI-driven workforce management platform designed to consolidate payroll, HR, recruiting, benefits, and employee management tools for small and mid-sized ...

AI is not just changing how work gets done; it is exposing how late we are in preparing the workforce to use it responsibly.

Ascend Learning, a healthcare technology company, announced it has acquired Laudio, a healthcare management platform. The companies said Laudio will "enhance Ascend's suite of workforce management ...

Facing margin pressures, increased industry regulations and the need to enhance guest satisfaction to drive traffic, restaurant operators and executives from Pizza Hut, HMSHost and Stacked Restaurants ...

Gigwalk, a mobile work marketplace that pairs businesses with workforces, announced a new suite of mobile work tools designed to help companies manage and scale local workforces, create mobile work ...

Paychex Inc. (NASDAQ:PAYX) is one of the best NASDAQ stocks to buy according to hedge funds. On February 26, Paychex announced new AI-driven advancements within its Paycor and Paychex Flex platforms, ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. (Editor's note: This story was first published on June 27. It was updated on July 15 to include ...

Historically Black colleges and universities (HBCUs) are crucial in educating and preparing students for technical careers. Since Cheyney University became the first accredited historically Black ...