NEEDHAM, Mass.--(BUSINESS WIRE)--At Ekran System, we continuously enhance our platform to ensure organizations have robust tools to protect their critical assets. We are excited to announce the ...

In 2019, a leading health system was navigating the complexities of its formation from the merger of two major healthcare organizations—a merger that created the largest not-for-profit health system ...

If you’re a retailer, you know that the flow of calls, e-mails and Web chats coming into your contact center can fluctuate greatly depending on a wide variety of factors. The time of year; the success ...

IndustryWeek: How long has Mitsubishi used the Workforce Central system? Andrew Whaley: We originally implemented it in 2000, and we've gone through a couple of upgrades since. IW: Does Mitsubishi use ...

Labor is the single biggest expense facing any contact center — which is why getting the right number of agents in place to answer incoming calls, place outbound calls, respond to emails, and handle ...

While employees may interact with most HR systems once a month or just once a quarter, there is one HR system that employees are logging into multiple times each day: workforce management systems.

Today's technology advancements and competitive landscape urge companies to digitize traditional business processes. A unified workforce management system consolidates the tools needed to maintain a ...

Utmost, a platform that helps Workday customers manage their extended workforce, including freelancers, contractors, and other professionals, has raised $21 million in a series B round of funding. The ...

Ventyx has announced availability of Service Suite 8.1, the company's newest release of its enterprise mobile workforce management system. The new release offers compelling enhancements for clients ...

Increasing global competition, regulation and worker expectations are driving the need for global workforce management among multinational and international manufacturers alike. Multinational ...

ST. LOUIS — Schnuck Markets here has selected RedPrairie’s Workforce Management solution, including time and attendance, accruals, forecasting and optimized scheduling, for all of its 103 stores ...