In 2019, a leading health system was navigating the complexities of its formation from the merger of two major healthcare organizations—a merger that created the largest not-for-profit health system ...

The workforce is rapidly evolving with the advent of new technologies. In fact, 50 percent of workers will need to reskill by 2025, and yet, companies hesitate to proactively evolve their hiring and ...

As a case study in how to implement organisational change, Elon Musk’s actions at Twitter will go down as the gold standard in what not to do. Among other things, the evidence shows successful ...

Substance use disorders affect a substantial portion of American society and its workforce. The Substance Abuse and Mental Health Services Administration (SAMHSA) 2021 national survey results report ...

This study of community health workers as clinical extenders demonstrates significant cost savings in managing chronic conditions among Medicaid beneficiaries. Effective chronic disease management ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...