RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the premier contact center workforce management software solutions in the industry, is debuting its most recent software release to the public ...

Runar Reistrup is the CEO of YunoJuno, a leading freelancer management platform that connects businesses with top-tier contractor talent. The global labor market is shifting dramatically, with a surge ...

FAIRFAX COUNTY, Va., Jan. 27, 2026 /PRNewswire/ -- Market research firm Frost & Sullivan has recognized SuccessKPI, a leading AI-powered Workforce Engagement Management (WEM) provider, as the 2025 ...

RingCentral, Inc. (NYSE:RNG), a global leader in AI-powered business communications, today announced it has been named aLeader in the IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce ...

Abstract: Generative AI-Powered Retail Store Workforce Management explores how generative AI reshapes workforce management in retail by enhancing core functions such as customer service, inventory ...

In 2019, a leading health system was navigating the complexities of its formation from the merger of two major healthcare organizations—a merger that created the largest not-for-profit health system ...

Much has changed in the world of work over the past several years: labor shortages, the great reshuffling, remote work and worker demands for flexibility and improved employee experience. High ...

HOBOKEN, N.J.--(BUSINESS WIRE)--The massive increase in digital channel adoption has added significant complexity to workforce management forecasting and scheduling. To help organizations address this ...

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact ...

GUEST OPINION: The approach of managing an entire team with spreadsheets and a pinch of good luck is no longer an option to consider. The new-world business is now surrounded by a complex combination ...

Before the pandemic, workforce and human capital management software and services were mainly used to track employee attendance and work. But with a more hybrid and gig-centric workforce, those tools ...

Suggested Citation: "Chapter 1 - Introduction." National Academies of Sciences, Engineering, and Medicine. 2023. Bus Operator Workforce Management: Practitioner's ...