ANN ARBOR, Mich.--(BUSINESS WIRE)--Amid a year of major developments in the wireless telephone service industry, overall customer satisfaction slides 1.3% to a score of 74 (on a scale of 0 to 100), ...

TROY, Mich.--(BUSINESS WIRE)--Satisfaction with wireless providers is rebounding from 2021, showing the flexibility of providers to adapt to changing customer expectations, according to the J.D. Power ...

COSTA MESA, Calif.: 1 Aug 2019 — Wireless customers are more satisfied with carriers that position customer care as a product instead of an obligatory service, according to the J.D. Power 2019 U.S.

It's probably safe to say that telling a young woman her cellphone's going to be out of commission for almost two months is tantamount to millennial heresy. But that's the morass Cathie Woodward has ...

RALEIGH — Doc Shufelt and Alan Pendleton, former execs with Republic Wireless, have spun out a new company called ArenaCX. The startup recently raised $2 million in seed funding for its software ...

COSTA MESA, Calif.: 18 Jan. 2018 — Could social media be realizing its true calling as the ultimate customer service channel? According to the J.D. Power 2018 U.S. Wireless Customer Care Full-Service ...

Perhaps no one would be willing to give up their cellphone but very few consumers appear to like their wireless service provider very much. The big three providers – Verizon, AT&T and T-Mobile – come ...

CNET's Marguerite Reardon offers advice on whether Comcast's new $45 a month Xfinity Mobile service is really a good deal. Marguerite Reardon started as a CNET News reporter in 2004, covering ...