If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Ever wonder why exceptional customer service is becoming an endangered species? Here’s how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ...

Sprinklr’s Arun Pattabhiraman explains how brands can close the gap between these two functions. Happy customers make for a strong brand. Companies that provide excellent service to their customers ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Opinions expressed by Entrepreneur contributors are their own. If you’re in the professional services industry, take a step back and watch what’s happening in the banking industry right now. As of ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Tim Maleeny As we ...

You have a problem with your cell phone provider. Or your printer. Or your cable provider. So, you turn to customer service for help. Press one. Press two. Try to talk to a human, but you can’t. My ...

Lobby groups for Internet service providers claim that ISPs’ customer service is so good already that the government shouldn’t consider any new regulations to mandate improvements. They also claim ...

I recently worked a shift in our company’s customer service operation. With the help of two very patient colleagues, I processed tickets and toggled among four different software tools (the actual ...

American business is delivering one of history's greatest revolutions in customer convenience -- except in our industry, the one that needs the biggest change of all. For the first time we can shop ...