Meta will ban general-purpose AI chatbots from WhatsApp Business API starting January 15, 2026, forcing ChatGPT and others like Perplexity off the platform ...

South African enterprises use omnichannel strategies to drive measurable ROI, reduce costs and transform customer satisfaction scores.

STORY: The messaging service, which has increasingly courted business users, is one of several platforms where Facebook-owner Meta has launched more shopping and business-focused features. Zuckerberg, ...

WhatsApp plans to charge developers of AI chatbots per message.

OpenAI's popular AI chatbot, ChatGPT, can no longer be used on WhatsApp. This change comes after Meta, WhatsApp's parent company, updated its business API policies.

Meta-owned messaging platform WhatsApp has introduced a cloud-based API service to give businesses a way to quickly adopt WhatsApp and use it as another way to communicate with customers. "The best ...

Facebook and Instagram parent company Meta has launched a new cloud-based business API for its other major social platform, WhatsApp. The news – which was announced this week by company founder Mark ...

OpenAI officially announced the end of support on its page, stating that due to a policy and terms change from WhatsApp, ChatGPT would cease to be accessible on the messaging app. "On Jan 15, 2026, ...

Brazil's competition watchdog has ordered WhatsApp to put on hold its policy that bars third-party AI companies from using its business API to offer chatbots on the app. The agency has also started an ...