It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

Projector.is Inc., which does business as ScreenMeet, today announced an artificial intelligence-based assistant for contact center and information technology help desk workers that provides real-time ...

Remote work has become the norm for millions of employees worldwide over the past several years. While employee-manager relationships have certainly changed without in-person, face-to-face contact, ...

When you’re asked to help with a tech issue, it’s a lot easier if you can see and control the screen. When you’re asked to help with a tech issue, it’s a lot easier if you can see and control the ...

As the world continues to adapt to a rapidly changing landscape, remote work has become an essential aspect of the global workforce. In this article, we will explore the future of global remote work, ...

I hold the PM position at a medium-size IT consulting company, and was recently asked to put together a relatively comprehensive product matrix to help identify and choose a remote support tool that ...