One of the most persistent myths surrounding Linux and other open source software is that there’s no easy way to get good support. Just this week, for instance, we saw this claim used in Microsoft’s ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

The basic computer software support policy is to assist with all software in use by faculty and staff on SCU’s campus. However, the enormous variety of software products makes it impossible to deliver ...

On my previous post about the scalability of the "support subscription" business model, Joel Jackson said: "I’m confused Savio...what don’t you understand about a software subscription annuity model?