We hear a lot of talk about enterprises moving IT toward a shared-services model. That raises the question: Where do they think they're going? Roughly speaking, moving to a shared-services model means ...

Federal agencies’ reliance on shared IT services has increased 2% annually since 2017, reversing a previous decline, according to the Professional Services Council. The government technology advocacy ...

Back in 2010, when I was working in IT in local government, shared services were hailed as a lifeline. Councils were facing unprecedented budget cuts, austerity was biting hard and the subsidy for ...

In the current economic environment, CIOs are in the crosshairs of competing demands. They are under pressure to cut IT spending even though their organizations are more reliant than ever on a growing ...

For decades, each fire department in Milwaukee County, WI, was on its own. The 14 municipalities that are located in the county wouldn’t respond to a call in a different municipality for numerous ...

It’s time for ‘shared responsibility’ to evolve. Here’s why. To better secure our cloud computing future, it’s time for shared responsibility to evolve into shared fate. “Shared responsibility” for ...

Shared services often grapple with mountains of data associated with tasks which are crucial but are often repetitive and heavily reliant on data manipulation According to Gartner, 70% of ...

The Department of Health and Human Services finally received its formal designation as a shared service provider for grants management systems Monday. While HHS presented its implementation plan to ...

The new Verizon Global Services organization, which is responsible for all of the carrier’s shared service teams, will also be responsible for ‘bringing a holistic approach to Verizon’s partner ...