Problem-solving is a skill managers use every day in the workplace. Today's managers might face problems like allocating work fairly among staff or accomplishing business results with fewer resources.

Problem-solving in many university IT departments can feel like a game of Whack-a-Mole--rushing to address random incidents with no time to investigate the bigger picture. Kriss Dinkins knows exactly ...

In a previous column, I outlined the five steps in the problem management process: detection, identification, determination, resolution and reflection . I explained how new technologies will be ...

Nelson Repenning, MIT Sloan School of Management Distinguished Professor of System Dynamics and Organizational Studies. Courtesy MIT Sloan School of Management It’s often said that most business books ...

In many plants, reliability is treated like a luxury; it’s something to be addressed once the "real work" of fixing ...

What comes to mind when you think of the word "crisis?" Do the words "opportunity," "personal growth," "improved performance" or "learning" come to mind? I am humbled by the many opportunities I have ...