Call center operations are plagued by high staff turnover, and even the lowest staffing stats are worrisome--one out of four customer service representatives (CSRs) aiding established clients quit ...

The Centum VP Trainer is a Web-based training course consisting of modular self-paced training and demonstrations with hands-on interactive exercises. Also included are question-and-answer sessions ...

Because the COVID-19 pandemic accelerated the shift to remote work with lightning speed, computer-based training of new and long-time employees is now widespread. CBT has many advantages, but it also ...

This is a comprehensive list of the best web-based project management software, covering features, pricing, and more. Use this guide to find your best fit. While some people like the option of ...

Thomson this week launched a new Web-based training system called Thomson Grass Valley University. Thomson customers and partners can enhance their skills through training content available via ...

The rise of the Web has focused distance learning efforts on well-designed, Web-based interactive examples for teaching complex issues. Creating a virtual textbook of these dynamic examples demands a ...

Scott Vinkemulder’s job is to make sure other people know how to do their jobs. Two years ago, that task required a staff of 20 courseware developers and a printing budget of $30,000. Now Vinkemulder ...