Let’s be honest, it’s time to move on from TeamViewer for remote access. Once dominant, it’s showing its age while the open-source contenders have caught up fast. These modern alternatives are faster, ...

Zoho Assist streamlines customer service and technical support with secure tools to access remote computers and help customers resolve technical issues efficiently. Zoho Assist is a simple and ...

Offering advanced security and features like file transfer, screen and camera-share, and conversational ticketing – without the need for downloads – GoTo Resolve is our top choice for quick and ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

Philadelphia-based writer David Raths has served as managing editor of InfoWorld and the Portland Business Journal. He covers information technology topics for several publications, including ...

Troubleshooting issues for remote employees has become more complex for many tech support teams, which may now work remotely too. These remote support tools can make the task easier. It’s estimated ...

If you are in IT, you know that support is a 24 x 7 proposition. I hate the thought of having to go into the office at 2 a.m. when a problem arises – especially if it’s a simple issue that I can ...

Microsoft provided an update this week on its Nano Server solution, as well as the tools needed to deploy and manage it. Nano Server is a deployment option that's part of the forthcoming Windows ...