If shopping carts are being abandoned on your Web site due to poor on-the-spot customer service, check out LivePerson Inc., a New York-based online customer-service solution provider. LivePerson will ...

Footprints in the sand can lead you down a well-traveled trail or it can blaze a new path for others to follow. FootPrints, however, is an application that could revolutionize the way you provide ...

This content is produced by a member of The Drum Network, a paid-for membership club for CEOs and their agencies who want to share their expertise and grow their business. Customer relationship ...

With its Automated Service Agent platform Microsoft is looking to change the face of Web-based customer service by providing more intuitive interaction between online merchants and people doing ...

In October, Vic Nagy, hotline operations manager at Ford Motor Co. in Dearborn, Mich., hired a new virtual service representative he dubbed “Ernie.” Powered by software from San Francisco-based ...

Last year’s online shopping season surpassed US$29 billion in sales, up a full 20 percent from the previous holiday. More consumers did their shopping online than any holiday season before, due to the ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...