CLEVELAND, Ohio – Cuyahoga County’s Job and Family Services was able to slash average call wait times to less than 20 minutes this year, but officials fear that President Donald Trump’s “big, ...

PROVIDENCE, R.I. (WPRI) — The federal government is raising concerns about how long Medicaid recipients are waiting on the phone to speak with state officials, as Rhode Island wait times rank worst in ...

Fairfax County is turning to artificial intelligence to help prevent long wait times for nonemergency calls. At a recent county safety and security meeting, Scott Brillman, director for the county’s ...

LOUISVILLE, Ky. (WDRB) -- RiverLink officials said wait times for drivers calling customer service representatives have decreased in recent weeks, including one day with no waiting at all. Those ...

A new artificial intelligence system will begin handling calls to the Toronto Police Service (TPS) non-emergency line, ...

The Latest Call Center IVR Upgrades Are Slashing Wait Times Your email has been sent Interactive voice response (IVR) systems route calls and handle basic queries ...