Context-aware SMS and a strong WFO integration story are the key innovations in the most recent release. This seems to be the week of cloud contact center, certainly here on No Jitter. Eric Krapf, ...

TCN, a cloud-based call center technology provider, announces further advances to Workforce Optimization offerings. ST. GEORGE, Utah, May 5, 2025 /PRNewswire/ -- TCN, a leading provider of cloud-based ...

Dublin, Oct. 23, 2017 (GLOBE NEWSWIRE) -- The "2017 Workforce Optimization Mid-Year Market Share Report" report has been added to Research and Markets' offering. A Market in Transition This global ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. TechRepublic Get the web's best business technology news, tutorials, ...