CrowdStrike (NASDAQ: CRWD) today announced its recognition as a Customers’ Choice in the 2026 Gartner Peer Insights™ ‘Voice ...

CHICAGO--(BUSINESS WIRE)--Press Ganey Forsta, a leader in experience measurement, data analytics, and insights, today announced its recognition as a Leader in the 2025 Gartner® Magic Quadrant™ for ...

If your company is serving digital nomads, you're dealing with a customer base that moves fast and expects flexibility. From providing reliable Wi-Fi in the middle of nowhere to crafting custom travel ...

* Sources: Gartner Peer Insights ‘Voice of the Customer’: Data Integration Tools, Peer Contributors, 25 June 2025. About Peer Insights Gartner Peer Insights is a peer-driven community where leaders ...

Traditional ways of gathering feedback — such as surveys, focus groups, and post-interaction questionnaires — have long served as the backbone of Voice of Customer (VoC) programs. These methods have ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced that it has been named a Leader for the fourth consecutive publication in ...

In an era where AI and digital transformation dominate boardroom discussions, many leaders are overlooking the most fundamental principle of business success: truly understanding the voice of their ...

Behavior-tracking software firm Amplitude Inc. revealed today that it has acquired Kraftful Inc., a “Voice of Customer” startup, for an undisclosed price. Founded in 2019, Kraftful offers a product ...

Michael Podolsky, Co-founder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their service. I often emphasize in my writing why customer satisfaction is ...

Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what ...