As an added benefit, there’s no need to spend money to train IT administrators on the nuances of the system. “The training for a VoIP system is very similar to the training you receive when you get a ...

Call centers often have specific needs and requirements to operate properly. Between the sheer volume of calls that take place at large call centers and the budget considerations that come with ...

How to Future-Proof a VoIP Phone System + Keep Costs Down Your email has been sent Discover how to get a VoIP phone system that saves you money without sacrificing the features and capabilities you ...

Big announcements today from open-source business phone systems and solutions developer Fonality. Today marks the official release of trixbox Pro. Fonality is marketing the product as a free ...

Mitel acquired Toshiba’s business phone systems in 2017, and access to the communication giant’s products and services has only strengthened the Canadian company’s reach into the worlds of both PBX ...

Despite the rise of texting and messaging, phone communication remains essential. However, as telecom companies shift to digital and cloud technologies like Voice over Internet Protocol (VoIP), there ...

VoIP Pricing Guide: How Much Does a VoIP Phone System Cost? Your email has been sent VoIP service can be a low-cost upgrade from landlines. See how much you can ...

Over 30% of U.S. companies use Voice over Internet Protocol (VoIP) phone systems. Many switch from conventional services to realize the benefits of VoIP, including lower costs, operational efficiency, ...

Gone are the days when communication relied on bulky desk phones and copper wires. In fact, for many young people, traditional landlines have become relics of the past. After all, the ability to make ...

British Telecommunications PLC plans to migrate its U.K. call centers to a new voice-over-IP (VoIP) system over the next two years, allowing around 9,700 call center agents on 124 sites to work as one ...

Pete Hanlon is CTO of Moneypenny. Moneypenny handles outsourced phone calls, live chat and digital comms for thousands of companies globally. I believe it’s time we recognize the little, everyday ...