IP-based systems allow companies to route calls to home workers and satellite offices. Baxter Credit Union took a bold approach to upgrading its call center. In late 2002 it merged voice and data on a ...

Call centers often have specific needs and requirements to operate properly. Between the sheer volume of calls that take place at large call centers and the budget considerations that come with ...

As an added benefit, there’s no need to spend money to train IT administrators on the nuances of the system. “The training for a VoIP system is very similar to the training you receive when you get a ...

VoIP technology is gaining ground in financial and other service industries as a cost-effective means of provisioning additional, enhanced services unsupported by traditional circuit-switched ...

SAN FRANCISCO, CA--(Marketwired - Oct 27, 2014) - Call centers need all the reinforcement they can get to keep up with the high demands of their customers. They need innovative technology that ...

For some progressive contact center managers, Voice over Internet protocol (VoIP) has been the latest solution in the search to cut costs. But today contact centers that use VoIP are beginning to see ...

CounterPath, a provider of desktop and mobile VoIP software products and solutions, has announced that Genesys, an large contact center software supplier and Alcatel-Lucent company, will integrate ...

SAN FRANCISCO, CA--(Marketwired - Oct 10, 2014) - Customer service centers must have modern innovative VoIP technology to operate at an above-standard level. Such companies need ground-breaking ...

The use of VoIP (Voice over Internet Protocol) call center software is gradually becoming more popular in the business sector because of the various advantages it brings like cost-effectiveness, ...

The US is a key player in the VoIP Call Center Software Market, driving innovation, adoption, and providing significant market growth opportunities. The VoIP call center software market in the US is ...