When discussing intelligent automation, the topic often veers toward chatbots. The terms "chatbots" and "virtual support agents" (VSAs) are often used interchangeably. But are these two technologies ...

In this special guest feature, Gabby Nizri, Co-Founder and CEO of Ayehu, lays out the difference between a chatbot and a virtual service agent and identifies the challenges and opportunities that ...

Telkomsel enhances its customer service channel by updating its virtual assistant Veronika, now integrating Microsoft Azure OpenAI Service. The Veronika virtual assistant is developed using a range of ...

While you may occasionally read negative headlines about artificial intelligence (AI) and virtual assistants, the reality is that it will make life better in most offices and even create work. It ...

Technology company Arinc has introduced a locally-based IT service management programme for airports. The ARINC Virtual Service Desk solution provides interested airports with local language support ...

Virtual receptionists answer calls, take messages, and schedule appointments remotely for around $250 per month versus ...

At the software giant's annual management summit in San Diego, Bob Muglia, senior vice president of Server and Tools Business, announced as expected that the System Center Configuration Manager 2007, ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. In this episode, Thomas Betts chats with ...

Get the latest federal technology news delivered to your inbox. Following the same trajectory as a number of the General Services Administration’s acquisition tools and websites this year, the Federal ...