The coronavirus (COVID-19) crisis has forever changed how call centers think about maintaining business continuity -- from managing agent resources and having the right technology in place, to shoring ...

Your front desk is the heartbeat of your dental practice – the first voice patients hear, the scheduler of appointments that fill your chair time, and the problem-solver when emergencies arise. But ...

The coronavirus pandemic has upended our communities, resulting in record-breaking numbers of businesses closing their doors and surging unemployment rates. But even in the midst of this unprecedented ...

How to Set Up a Virtual Call Center the Right (& Easy) Way Your email has been sent Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter.

FAIRFIELD, Calif.--(BUSINESS WIRE)--Two driving forces in the development of telehealth technologies, West-Com Nurse Call Systems and Vitalchat have partnered to provide hospital systems and other ...

Every organization needs a secure and reliable business phone system to communicate effectively with customers, employees, prospects and vendors. But for small businesses, full-featured business phone ...

George Mallory, a famous English mountaineer, once suggested that it was of no use to climb mountains. Instead, he posited, the only reason to climb a mountain is because it is there. Likewise, when ...