Looking to identify network niggles automatically and boost broadband reliability, leading UK service provider Virgin Media O2 is rolling out a service to boost broadband reliability by proactively ...

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

The cheapest deal in the Virgin Media sale is its M250 Fibre Broadband product, which offers speeds of 264 Mbps for just ...

Virgin Media O2 (VMO2) has switched on its Converged Interconnect Network (CIN), a new infrastructure to accelerate the roll-out of mobile and fixed networks across the UK with less complex and ...

Which? is calling on Virgin Media to urgently improve its customer service as new analysis from the consumer association finds it is the worst broadband firm for customer service. Since late 2023, ...

Virgin Media O2 has issued a final "upgrade as soon as possible" warning to customers as it gets set to complete its 3G switch-off over the coming weeks.

Virgin Media O2 has issued a warning to customers that a key service is being axed this year. The company has confirmed it will switch off its 3G services in the city of Durham in April 2025 as part ...

The UK-based consumer rights group, Which?, has warned that Virgin Media O2 customers are stuck between a rock and a hard place as they make a choice between rising bills and huge exit fees of up to ...

LONDON, July 26 (Reuters) - British broadband and mobile operator Virgin Media O2 lost 118,400 mobile contract customers in the second quarter, reflecting weakness in the top-end of the market where ...

WALTHAM, Mass.--(BUSINESS WIRE)--Netcracker Technology announced today that it has received the TM Forum Excellence Award for Customer Experience with Virgin Media O2. The award was presented during ...