Many Verizon Wireless customers saw an "SOS" icon on their phones Wednesday, meaning their access to make calls was limited only to 911 and emergency services.

The company said it would offer a $20 credit to customers affected by Wednesday’s service interruption.

We're still piecing together what caused Verizon's extended service blackout, but network experts point to possibilities based on how it transpired.

Verizon says it's working on a solution for the national service disruption many customers experienced on Jan. 14.

Verizon confirms a New Jersey server failure caused the massive nationwide outage. Officials ruled out cyberattacks as the carrier offers customers a £16 ($20) apology credit.

Software updates are regularly released to mobile devices not only to improve the performance of the device but to also to fix the bugs that currently exists as well as increase its security. The ...