Verizon’s outage yesterday was bad, but it proved the company knows one thing: When things go wrong, humans want to speak to humans.

Verizon is offering a $20 bill credit to customers impacted by a widespread service outage on Wednesday. The credit is not automatic and must be cl ...

24/7 live chat launches. Personalized support uses Google Gemini. Verizon is giving its customer service a major upgrade with the help of AI. The company recently announced a new support system that ...

Thousands of cell phone users reported a service outage on Wednesday morning, and the issue appears to be affecting a wide array of providers.

As stated, Verizon has sent $20 of account credit to those customers affected, and even stretched to $200 for some businesses who complained about the impact on their custom. However, should the FCC ...

Seeing as we’ve been experiencing a ton of customer service issues with our Verizon FiOS service for the past 8 months, we figured it was time to put out a warning to you guys. After all, we typically ...